"Hallo, Ik ben Anna uw virtuele assistent": Talige kenmerken in customer service chatbots
Publication date
2021-12-01
Authors
Liebrecht, Christine
van Hooijdonk, Charlotte
Kunneman, Florian
van Miltenburg, Emiel
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Supervisors
DOI
Document Type
Article
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unspecified
Abstract
Keywords
chatbots, klantenservice
Citation
Liebrecht, C, van Hooijdonk, C, Kunneman, F & van Miltenburg, E 2021, '"Hallo, Ik ben Anna uw virtuele assistent" : Talige kenmerken in customer service chatbots', DIXIT, vol. 18, pp. 9-12. < https://notas.nl/dixit/dixit_2021_conversational_ai.pdf >