Conversational agents
Publication date
2024-08-29
Authors
Chaves, Ana Paula
van Hooijdonk, Charlotte
Liebrecht, Christine
Guerino, Guilherme Corredato
Candello, Heloisa
Lee, Minha
Kraus, Matthias
Gerosa, Marco Aurelio
Editors
Advisors
Supervisors
Document Type
Part of book
Metadata
Show full item recordCollections
License
taverne
Abstract
This chapter discusses how the ability to use (human) natural language has changed the way people interact with software systems. Navigating from Turing's Imitation Game to modern intelligent assistants, this chapter provides an overview of conversational agents in both technical and social dimensions of human-computer interaction (HCI). It also explores the techniques and methodologies to develop and evaluate conversational agents under the lens of HCI and discusses the implications and future of these agents in human society.
Keywords
Taverne, General Arts and Humanities, General Engineering, General Social Sciences, General Energy, General Environmental Science
Citation
Chaves, A P, van Hooijdonk, C, Liebrecht, C, Guerino, G C, Candello, H, Lee, M, Kraus, M & Gerosa, M A 2024, Conversational agents. in Human-Computer Interaction in Intelligent Environments. CRC Press, pp. 201-240. https://doi.org/10.1201/9781003490685-7