Enhancing Completion Time Prediction Through Attribute Selection
Publication date
2019
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Part of book
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taverne
Abstract
Approaches have been proposed in process mining to predict the completion time of process instances. However, the accuracy levels of the prediction models depend on how useful the log attributes used to build such models are. A canonical subset of attributes can also offer a better understanding of the underlying process. We describe the application of two automatic attribute selection methods to build prediction models for completion time. The filter was used with ranking whereas the wrapper was used with hill-climbing and best-first techniques. Annotated transition systems were used as the prediction model. Compared to decision-making by human experts, only the automatic attribute selectors using wrappers performed better. The filter-based attribute selector presented the lowest performance on generalization capacity. The semantic reasonability of the selected attributes in each case was analyzed in a real-world incident management process.
Keywords
Process mining, Attribute selection, Incident management, ITIL, Annotated transition systems, Taverne
Citation
Amaral, C A L, Fantinato, M, Reijers, H A & Peres, S M 2019, Enhancing Completion Time Prediction Through Attribute Selection. in Information Technology for Management: Emerging Research and Applications : 15th Conference, AITM 2018, and 13th Conference, ISM 2018, Held as Part of FedCSIS, Poznan, Poland, September 9–12, 2018. Lecture Notes in Business Information Processing , vol. 346, Springer, pp. 3-23. https://doi.org/10.1007/978-3-030-15154-6_1