Enhancing Completion Time Prediction Through Attribute Selection

Publication date

2019

Authors

Amaral, Claudio A. L.
Fantinato, MarceloISNI 0000000515410544
Reijers, Hajo A.ORCID 0000-0001-9634-5852ISNI 0000000037238136
Peres, Sarajane M.

Editors

Advisors

Supervisors

Document Type

Part of book
Open Access logo

License

taverne

Abstract

Approaches have been proposed in process mining to predict the completion time of process instances. However, the accuracy levels of the prediction models depend on how useful the log attributes used to build such models are. A canonical subset of attributes can also offer a better understanding of the underlying process. We describe the application of two automatic attribute selection methods to build prediction models for completion time. The filter was used with ranking whereas the wrapper was used with hill-climbing and best-first techniques. Annotated transition systems were used as the prediction model. Compared to decision-making by human experts, only the automatic attribute selectors using wrappers performed better. The filter-based attribute selector presented the lowest performance on generalization capacity. The semantic reasonability of the selected attributes in each case was analyzed in a real-world incident management process.

Keywords

Process mining, Attribute selection, Incident management, ITIL, Annotated transition systems, Taverne

Citation

Amaral, C A L, Fantinato, M, Reijers, H A & Peres, S M 2019, Enhancing Completion Time Prediction Through Attribute Selection. in Information Technology for Management: Emerging Research and Applications : 15th Conference, AITM 2018, and 13th Conference, ISM 2018, Held as Part of FedCSIS, Poznan, Poland, September 9–12, 2018. Lecture Notes in Business Information Processing , vol. 346, Springer, pp. 3-23. https://doi.org/10.1007/978-3-030-15154-6_1