Who Benefits from Chatting, and Why? The Roles of Extraversion and Supportiveness in Chatting and Emotional Adjustment

Abstract

The current study aimed to provide more insight into the role of online chatting in young adults’ emotional adjustment. A model was tested that takes into account (a) extraversion of individuals who communicate online, (b) the kind of peers these individuals communicate with online (i.e., online-exclusive peers vs. friends), and (c) the extent to which effects of online chatting on emotional adjustment are mediated by individuals’ ability to provide support to others. Young adults (age M = 18.9) filled out questionnaires about themselves and their fellow students at three measurements with a 4-month interval. Results showed that only for less extraverted individuals, chatting with peers found exclusively online directly predicted higher self-esteem and indirectly predicted less depressive symptoms through increases in supportiveness. Thus, results supported a model of social compensation where effects of online chatting with online-exclusive peers improved young adults’ emotional adjustment.