Management Strategies for Reducing Boundary and Identity Clashes When Using Discord for Both Working and Gaming

Abstract

Managing work-life boundaries can be challenging when using the same digital communication tools for work and play. Discord-a popular game communication technology-has been appropriated for use in professional contexts, which could lead to identity clashes. To identify how people manage both gaming and working identities on Discord, we conducted a mixed-methods study (N=78). We drew from social identity theory and boundary theory to understand how different types of people enact four boundary management strategies-creating multiple accounts, changing visibility, implementing rules and rituals, and varying frequency of use-which strategies are most effective, and what negative impacts result. Our participants employed strategic boundary management to preserve their professional integrity on Discord; we discuss the challenges of reconciling gaming as a hobby with a professional identity, the potential of boundary management strategies that prioritize professional identity to dilute gaming’s social benefits, and practical implications for the design of multi-purpose communication tools.