Consumption, Configurations, and Innovation – Exploring New Patterns of User Dynamics

Abstract

In this paper, we explore, both conceptually and empirically, the recent turn towards more hybrid technologies, usually referred to as technological configurations (Fleck, 1993; Peine, 2009; Voss et al., 2010). In particular, we address the policy implications of more differentiated patterns of consumption with more active and co-creating consumers that help create such configurations. Configurations are technological systems, yet their overall identity depends on local contingencies and on the (enacted) prescriptions of users. Configurations bring together technical components, software, standards, services and user practices in more or less unique ways, and they are thus dependent on specific contexts of applications. Recent examples are infrastructure technologies like Smart Grids, Tele (Health) Care, or e-mobility and consumer technologies like Smart Homes or learning technologies. Understanding the configurational nature of these emerging systems, we claim, is a key element towards devising adequate policy measures for their creation and diffusion thus fostering growth and social welfare by innovation policy.