How to Keep RPA Maintainable?
Publication date
2020
Authors
Noppen, Philip
Beerepoot, Iris
Weerd, Inge van de
Jonker, Mathieu
Reijers, Hajo A.
Editors
Fahland, Dirk
Ghidini, Chiara
Becker, Jörg
Dumas, Marlon
Advisors
Supervisors
Document Type
Part of book
Metadata
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License
taverne
Abstract
Robotic Process Automation (RPA) is a term for software tools that operate on the user interface while trying to mimic a real user. Organizations are eager to adopt RPA, since the technology promises significant benefits such as cost savings. However, it is unclear how organizations should govern RPA. The burden of maintenance, in particular, can become high once an organization scales up its RPA efforts. To prevent or diminish high maintenance efforts, we propose in this paper 11 guidelines to establish low-maintenance RPA implementations. The guidelines are particularly applicable in those contexts where business units themselves oversee these implementations with a Center of Excellence in the background. The guidelines are derived from a literature study and four case studies; they are validated with experts using the Delphi method.
Keywords
Federated organizational model, Governance, RPA Center of Excellence, RPA maintenance, Robotic Process Automation, Taverne
Citation
Noppen, P, Beerepoot, I, van de Weerd, I, Jonker, M & Reijers, H A 2020, How to Keep RPA Maintainable? in D Fahland, C Ghidini, J Becker & M Dumas (eds), Business Process Management : 18th International Conference, BPM 2020, Seville, Spain, September 13–18, 2020, Proceedings. Lecture Notes in Computer Science, vol. 12168 , Springer, pp. 453-470. https://doi.org/10.1007/978-3-030-58666-9_26