Adoption of software as a service in Indonesia: Examining the influence of organizational factors
Publication date
2016-11-01
Authors
van de Weerd, I.
Mangula, Ivonne Sartika
Brinkkemper, Sjaak
Editors
Advisors
Supervisors
Document Type
Article
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taverne
Abstract
In this study, we investigated the organizational factors that influenced Indonesian companies in their decision to adopt software as a service (SaaS). Based on a multiple-case study of 18 Indonesian companies, we identified three patterns: Top management support is an enabler for SaaS adoption; small to medium-sized enterprises (SMEs) are more likely to adopt SaaS than large companies; and organizational readiness is not an enabler for SaaS adoption. The last two patterns contradict existing information technology (IT) innovation adoption research. We explain this by examining the nature of SaaS as an IT innovation and the characteristics of Indonesia as a developing country.
Keywords
Adoption, Indonesia, Organizational readiness, Organizational size, Software as a service, Top management support, Taverne, Management Information Systems, Information Systems, Information Systems and Management
Citation
van de Weerd, I, Mangula, I S & Brinkkemper, S 2016, 'Adoption of software as a service in Indonesia : Examining the influence of organizational factors', Information and Management, vol. 53, no. 7, pp. 915-928. https://doi.org/10.1016/j.im.2016.05.008