Mute, Block, Punish, Reward? A Call to Shift the Research Focus From Concealing Toxicity in Games to Promoting Genuine Positive Behavior

Abstract

This work presents an argument to shift our research focus away from quick fixes for negative interactions in online communities. Providing functions such as report, block, and mute to players as a primary defense allows us to treat some of the symptoms, but does not address the underlying problem. We need to focus on how we can replace problematic behavior with fair play, collaboration, and mutual respect. Rather than convincing players through reward-based honor systems, we should inspire them to self-reflect, grow, and become the change they want to see.