Designing Guidelines for Smart City Collaboration Tools

Abstract

Cities around the world have started pilots to experiment with Information and Communication Technologies (ICTs) to tackle urban problems, optimize city services and enhance the quality of life for citizens. At the moment, many smart city pilots have difficulty scaling up beyond the pilot stage. Effective collaboration between quadruple-helix partners in the smart city is both crucial and challenging for promoting the development, implementation, and scaling-up of smart city pilots. However, professionals in the smart city field lack easy-to-use tools to resolve smart collaborative governance challenges. To bridge this gap, this paper will use a Design Science Research (DSR) methodology to develop generic high-level guidelines for smart collaborative governance tools in the smart city context. These generic high-level guidelines also include guidelines that help to resolve dilemmas in the design of collaboration tools regarding their desired outcomes, complexity, and scope.