User-friendly websites in the eyes of young and old people
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Publication date
2009-05-13
Authors
Loos, E.F.
Mante-Meijer, E.A.
Editors
Sapio, B.
Fortunati, L.
Haddon, L.
Mante-Meijer, E.A.
Turk, T.
Loos, E.F.
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Abstract
Do elderly people really navigate websites in a different way than younger people do? Or are the differences within this group (such as those due to gender, education, computer experience and cultural background) bigger then differences between younger and older people? This paper first discusses usability studies (mainly, in this case, eye-tracking studies) on the user-friendliness of websites, focusing on older people. A social semiotic framework is then presented for future empirical research into specific enablers and constraints related to the user-friendliness of websites as an information source for the very diverse group that constitutes the elderly population.
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Loos, E F & Mante-Meijer, E A 2009, User-friendly websites in the eyes of young and old people. in B Sapio, L Fortunati, L Haddon, E A Mante-Meijer, T Turk & E F Loos (eds), Proceedings of A transdisciplinary conference organised by COST Action 298 "Participation in the Broadband Society", Copenhagen, Denmark, 13th-15th May 2009. COST, pp. 775-779. < http://www.cost.esf.org/ >