Cabin crew rostering at KLM: optimization of reserves
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Publication date
2007-01-29
Authors
Bijvank, M.
Byrka, J.
van Heijster, P.
Gnedin, A.V.
Olejniczak, T.
Swist, T.
Zyprych, J.
Bisseling, R.H.
Mulder, J.
Paelinck, M.
Editors
Bisseling, R.H.
Dajani, K.
Dijkema, T.J.
van de Leur, J.W.
Zegeling, P.A.
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Supervisors
DOI
Document Type
Part of book
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Abstract
In this paper, we will discuss the issue of rostering jobs of cabin crew attendants at KLM.Generated schedules get easily disrupted by events such as illness of an employee. Obviously, reservepeople have to be kept ‘on duty’ to resolve such disruptions. A lot of reserve crew requiresmore employees, but too few results in so-called secondary disruptions, which are particularlyinconvenient for both the crew members and the planners. In this research we will discuss severalmodifications of the reserve scheduling policy that have a potential to reduce the number of secondarydisruptions, and therefore to improve the performance of the scheduling process.
Keywords
Mathematics, Wiskunde en computerwetenschappen, Landbouwwetenschappen, Natuurwetenschappen, Wiskunde: algemeen
Citation
Bijvank, M, Byrka, J, van Heijster, P, Gnedin, A V, Olejniczak, T, Swist, T, Zyprych, J, Bisseling, R H, Mulder, J, Paelinck, M & de Ridder, H 2007, Cabin crew rostering at KLM: optimization of reserves. in R H Bisseling, K Dajani, T J Dijkema, J W van de Leur & P A Zegeling (eds), Proceedings of the 58th European Study Group Mathematics with Industry Utrecht 2007. Universiteit Utrecht, Utrecht, pp. 27-43.