Using cognitive and affective illustrations to enhance older adults’ website satisfaction and recall of online cancer-related information
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Publication date
2014
Authors
Bol, R.
van Weert, J.C.M.
de Haes, J.C.J.M.
Loos, E.F.
De Heer, S,
Sikkel, D.
Smets, E.M.A.
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Document Type
Article
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Abstract
This study examined the effect of adding cognitive and affective illustrations to online health information (vs. text only) on older adults’ website satisfaction and recall of cancer-related information. Results of an online experiment among younger and older adults showed that illustrations increased satisfaction with attractiveness of the website. Younger adults were significantly more satisfied with the comprehensibility of the website than older adults, whereas older adults were more satisfied with perceived emotional support from the website than younger adults. Being more emotionally satisfied with the website led to greater recall of information for older adults, but not for younger adults. Illustrations can be used to enhance older adults’ website satisfaction and consequently recall of online cancer-related information.
Keywords
aging, e-health, illustrations, cancer-related information, website satisfaction, recall, comprehension, SDG 3 - Good Health and Well-being
Citation
Bol, R, van Weert, J C M, de Haes, J C J M, Loos, E, De Heer, S, Sikkel, D & Smets, E M A 2014, 'Using cognitive and affective illustrations to enhance older adults’ website satisfaction and recall of online cancer-related information', Health Communication, vol. 29, no. 7, pp. 678-688. https://doi.org/10.1080/10410236.2013.771560